1. School based lessons are subject to agreement from the school for lessons to take place within academic time and on school property.
2. Lessons will take place on the time and day agreed between the GM tutor and the school.
3. Non-attendance of the pupil due to illness, school trips etc. is non-refundable, though tutors will attempt to make up any missed individual tuition sessions if viable.
4. It is the parent's responsibility to inform the GM tutor of any Inset days in school. If possible, sessions will be made up.
5. In the event of a GM tutor missing a session every effort will be made to make up the session. Refunds will be issued if necessary.
6. Exceptional circumstances:
   • Sessions missed due to extreme weather will be rearranged within the affected term or refunded as necessary.
   • Sessions missed due to Gloucestershire Music staff industrial action will be refunded as necessary.
   • Sessions missed due to school staff industrial action are not eligible for refunds
7. Payment must be received in advance of the first week of term (based on a three term year) before tuition can commence. 
8. Half a terms’ notice is required for cancellation of small group/individual tuition. Should you wish to cease lessons at the end of a full term (based on a three term year), Gloucestershire Music need to be notified before the half term break by emailing glosmusic@gloucestershire.gov.uk. If half a terms' notice is not given then the invoice for the following half term's tuition would be payable.
9. Minimum booking of tuition is 10 sessions (for late start sessions the amount of deliverable sessions will be communicated at the time of confirmation if 10 sessions are not possible within the time frame).
10. Rates are subject to change and annual increases.
11. It is not possible to guarantee the allocation of specific tutors to individual schools.
12. Paired tuition is dependant on 2 pupils enrolling on the same instrument of similar standard. Where Paired  Tuition is not viable, it may only be possible to offer a different instrument or individual tuition. 
13. After enrolling for tuition the pupil’s name will automatically be added to a waiting list and will be allocated to a lesson once tuition is viable. Once tuition is viable you will be emailed an offer of tuition which needs to be accepted before tuition can commence.
14. If the pupil is in Y11 they may wish to take a half term sabbatical during GCSE exams. If the pupil is in Y13 they may wish to end their lessons before May half term due to A-Level exams. In each case half a term's notice is required.

Music Centres & County Music Groups

1. Non attendance is non-refundable
2. Please see individual groups for attendance requirements where applicable
3. Please ensure you have noted the dates for all rehearsals and events, as these are published in advance of each academic year and are searchable in six month periods.  See GM Calendar
4. Please notify your group leader of any anticipated absences as early as possible in the academic year
5. Half a term's notice is required for cancellation of membership
6. All music/resources and membership cards must be returned before any refund can be made
7. All music given to members for concerts/events must be returned immediately after the performance.

Instrument Hire

1. The hire charges (as applicable) must be paid promptly upon receipt of the Instrument Hire Invoice. Requests for payments are sent to your email or home address once each term after the initial order (3 terms per year). Non payment of hire fees will result in instruments being recalled and any debt passed to GCC Legal Department.
2. All information requested on the “Hire Order Form” must be given.
3. Instruments are hired on a termly basis, including holidays (3 terms per year).
4. Repairs may only be undertaken by the Repair Technician at Colwell. See below for instrument return/collection details.
5. Instruments are sent out to you in full working order. The replacement of items such as strings or reeds are your responsibility unless there is an obvious fault at the time of receiving the instrument.
6. Every care should be taken to protect the instrument against loss or damage. The hire charge does not cover this. In the event of loss or damage you will be required to compensate Gloucestershire Music up to the replacement value of the instrument. It is your responsibility to insure against this, and if you do not, you could become liable for the cost of repair or replacement of the instrument. The instrument value for insurance purposes is displayed below.
7. If, at any time, you no longer require the instrument it should be returned to Colwell Arts Centre. See below for instrument return/collection details. If the instrument is returned at half term, or the week before, then half the hire fee will be payable.
8. The instrument may not be transferred to any other person.
9. Please advise immediately of any change in contact details.
10. If the instrument provided is exchanged either like for like, or for a different type of instrument (e.g. a clarinet is exchanged for a trumpet) then the above conditions still apply and any difference in replacement value should be observed.
11. Full hire fees are payable for any hiring period greater than half a school term.

Please be aware that these costs are for insurance purposes only and give an average price of the replacement cost across all of our stock. If a replacement is deemed necessary then the actual replacement cost for that individual instrument will be assessed and issued accordingly.

INSTRUMENT DELIVERIES, RETURNS, REPAIRS AND EXCHANGES

Instruments must be collected , and returned, to Colwell Arts Centre during the normal opening hours of Monday - Thursday 8:30am-4:30pm and Friday 8:30am-4:00pm (excluding bank holidays).

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